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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first thing you should do is push the Help button, which is present on each and every page. A context menu will appear. It comprises elaborate information about all the operations that you can carry out on the page in question. Each context menu shows up on the same page so that you can quickly get back to your work.

Video Tutorials

We have a huge assortment of tutorial videos demonstrating how to work with our web hosting Control Panel. They're meant for those of you who want to see how things are being done instead of just reading articles. Thus, anyone can swiftly become familiar with our web hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the answer you need, take a gaze at our comprehensive FAQ database, which contains questions asked by actual people and provides real solutions. We regulary "revamp" our Frequently Asked Questions database with new entries in order to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, you can touch base with our fantastic team of technical support engineers available 24/7 and eager to help you with any issue. Each support ticket you send will be answered within one hour (the average ticket response time is about twenty mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 253017

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com